Our services

Help Desk

Our agents will help you provide first or second level support to your products or services ensuring  that each customer has a solution to their needs.

Customer  service

We are fully aware that acquiring a new customer is much more complex than retaining an existing one, thats why we offer you the best customer service.

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• Products and services information.

• Specialized Care

• Promotional campaigns

• Products and services sales

• Cross selling

• Documents processing

• Escalations processing

• Procurement

• And more

Sales

Generate a constant flow of new sales leads. We can offer powerful and efficient processes and tools, not only to keep actual customers, but to acquire new ones.

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• Promotional campaigns

• Products and services sales

• Cross-selling

• Surveys and market research

• Order cycle management

• And more

Business Process Outsourcing (BPO)

We work with you in reviewing your current processes to prepare them for an efficient and secure remote operation.

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• Account Receivable / Collection services

• Insurance claims and payments processing

• RMA (Return of Materials Authorization) handling

• Rebates processing

• Accounts Payable processing

• Documents processing

• And more

• Connectica Solutions is part of MIGESA group. This group has been on the market since 1981 and currently employs 450 professionals covering US and Mexico.

• In 1991, the company started providing Contact Center services.

• In 2009, Connectica Solutions was founded in the US to support the North American market.

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BENEFITS:

• Lower cost as the call center is in Mexico, but as if the resources would be your own employees

• We are an American company with 10+ years of experience in the industry

• We are located in Monterrey, just a few miles from the US border

• Same time zone with no schedule gaps

• Fluent English speaking resources

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ABOUT US

VOICE SERVICES

PBX On The Cloud is a fully featured phone system provided as a service on the cloud.  

All you need are VoIP phones or apps running on your PC or Smartphones acting as your extensions and we do the rest from the cloud.

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We provide the entire phone system (PBX), including all configuration services and maintenance, phone lines in more than 75 countries and local and long-distance services at very competitive prices.

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For additional information, click here.

PROFESSIONAL SERVICES

With more than 30 years in the IT industry, our company has developed expertise in areas like Voice, Data and Video communications, networking and security.

We have more than 50 Certified Engineers and Project Managers that can become part of your project team, on demand.
 

• Consulting Services

• Managed Services

• Nearshore Services

• Technical support

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For additional information click here.